Complaints and Whistleblower Procedure
At Baker Tilly in the Dutch Caribbean, we are committed to satisfy our customers and therefore we are constantly working on the quality of our service. However, if you have comments on the actions of an employee or the services of Baker Tilly in the Dutch Caribbean you can communicate these to the Compliance Officer, Mrs. Dionne Heymans RA., or directly raise your comments with a Baker Tilly representative.
We assume that the reports are in good faith and express sincere and legitimate concern. All reports are carefully reviewed by us. We will treat your complaint or report confidential.
We will handle your complaint in a careful manner and we will work to provide an appropriate solution. If you have a proposal for the settlement of the complaint, you can also specify that. Within 5 business days, you will receive a confirmation of the receipt and the further course of the procedure.
For a detailed description of the policy please refer to our Complaints and Whistleblower Policy documentation.