Collection Officer

Operations Curacao Posted: 1st July 2024

Job description

The Collections Officer will be responsible for managing and collecting outstanding accounts receivables from our clients. This role requires excellent communication skills, a strong sense of urgency, and the ability to build positive relationships with customers while effectively resolving payment issues. The ideal candidate will be detail-oriented, proactive, and capable of working both independently and as part of a team.

Key Responsibilities:

  • Contact clients to collect overdue payments and handle inquiries related to billing and payment
  • Negotiate payment plans and settlements within established guidelines
  • Maintain accurate records of all collection activities and customer interactions
  • Monitor accounts to identify outstanding debts and ensure timely collection
  • Prepare and send out invoices, statements, and reminders to clients
  • Collaborate with internal departments to resolve billing disputes and discrepancies
  • Review and update client account information to ensure accuracy
  • Generate regular reports on collection activities and account statuses
  • Provide excellent customer service and maintain positive client relationships
  • Ensure compliance with company policies, procedures, and relevant regulations

Qualifications:

  • MBO in finance, business administration, or a related field is preferred
  • Proven experience as a Collections Officer, Accounts Receivable Specialist, or in a similar role
  • Strong knowledge of billing and collection processes
  • Excellent communication, negotiation, and interpersonal skills
  • Proficiency in MS Office, especially Excel
  • High degree of accuracy, attention to detail, and confidentiality
  • Ability to work independently and manage multiple tasks simultaneously
  • Strong problem-solving skills and a proactive approach to handling issues
  • Strong communication skills in Dutch and English 

At Baker Tilly professionalism and high quality are prerequisites for our client service. We might be the perfect match for you if you recognize yourself in this profile! Baker Tilly offers an attractive benefits package, a pleasant working environment, and extensive development opportunities.

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